Customer Support

Raise a Support Ticket

Complete the form to raise a support ticket and one of our support team members will be in touch.

EPOS System
Support Packages

With more than 40 years in the business, our support team are highly experienced and therefore are able to understand the challenges you’re facing and provide a solution within a short time frame, helping you to minimise downtime.

Remote Support

With our Standard Support package, you can rely on our expert assistance to keep your business running efficiently, preventing any frustrating disruptions and costly downtimes.
£ 15 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Quick Support Times
  • Telephone & Remote Access Support

Standard Support

With our Standard Support package, you can rely on our expert assistance to keep your business running efficiently, preventing any frustrating disruptions and costly downtimes.
£ 20 Monthly
  • In-House Technical Support Team
  • Hardware Support & Replacement
  • Software Updates & Integrations
  • Priority A Response Within 8-16 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support

Premium Support

By upgrading to our Premium Support package, you can enjoy improved response times as well as configuration and price changes, while still benefiting from the features of our Standard Support service
£ 30 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement
  • Software Updates & Integrations
  • Priority A Response Within 7-8 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support

Enhanced Support

Experience top-tier assistance with our Enhanced Support package. It combines the features of our Standard and Premium Support packages, as well as rapid response times and dedicated 24/7 support.
£ 40 Monthly
  • 24/7 Dedicated Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement
  • Software Updates & Integrations
  • Priority A Response Within 4 Hours
  • Priority B Response Within 4-8 Hours
  • Telephone & Remote Access Support

Make an Enquiry

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