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The system has been designed as a table service system that uses hand held order pads to transmit orders directly from the table to kitchen and bar. The hand held order pad system is ideally suited to Restaurants, Pubs, Bars, Cafés, Hotels, Leisure, Fast Food, Bowling Alleys and Bingo Clubs.
The main Goals of the WaiterPad System are:
- Improve Service.
- Increase Efficiency.
- Increase Turnover.
- Grow your Business.
- Reduce Operational Problems.
Independent research has shown that:
- 80 % of Turnover in the restaurant business is done in only 20 % of operating hours.
Top 3 Customer Complaints:
- Long Delays.
- Wrong Order or Bill.
- Unfriendly Service.
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Top 3 Complaints of Waiters:
- Too Much Work.
- Under Paid.
- Stress During Peak Periods.
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Top 3 Complaints of Owners:
- Staff Performance.
- Finding Good Employees.
- Fraud by Waiters.
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The WaiterPad system enables a consistent service to be delivered to the customer - orders are transmitted directly from the table to kitchen. As a result, customers are served quicker, printed orders are more accurate than individual handwriting and nothing leaves the kitchen without being input into the system.
At last a cost effective hand held ordering system:
- Speeds up service - orders transmitted directly from the table to bar or kitchen.
- Increases efficiency of staff.
- Promotes up-selling from staff on the floor.
- Increases customer interaction.
- Reduces incorrect or illegible orders - decreasing food wastage.
- Increases table turnover.
- Is easy to use - reducing staff training.
- Light weight hand held touch screen (using Palm OS).
- Reliable wireless transmission of orders.
- Take orders even when out of radio transmission range.
- Over 12 hours continuous use without recharge.
- Unique system backup.
- Flexible menu configuration.
- 12.1" touch screen pay station with graphical table plan.
- Integrates with Uniwell POS terminals and back office software.
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